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- Work as part of a global team to support customers by troubleshooting and resolving technically complex support issues related to Jovix Material Readiness application
- Maintain contact with customers in an effort to keep them updated on the progress toward resolutions of software related issues.
- Accurately documents support activities and outcomes and maintain knowledge base.
- Interact with solution development and ownership teams to investigate problems and to discuss and document design issues.
- Adhere to customer service level objectives.
- When needed, develop technical documents, instructions, and training materials.